All information about delivery and returns!
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Shipping costs to Switzerland and Liechtenstein: CHF 5.55.
Free shipping on orders over CHF 100.00.
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Delivery within Switzerland.
We usually deliver within 1 to 2 working days. Orders placed before 12pm are usually delivered the next working day.
Friday to Sunday (as well as cantonal and national holidays): The order will be packed and shipped the following Monday so that the goods arrive on Tuesday/Wednesday.
Shipping is via DPD/DHL.
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We currently only deliver to Switzerland and Liechtenstein. We are working on delivering to the entire DACH region from the end of 2025.
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Please check your shipment immediately upon receipt for completeness and integrity and refuse to accept any visible damage.
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We do not currently offer Click + Collect. This is planned for the end of 2025.
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You can see whether an item is available directly in our online shop. When you choose the color and size, we will show you directly which version of the item is still in stock. Simply select the version you want.
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That's no problem: you have the option of specifying a delivery address that differs from the billing address during the ordering process.
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In case the package could not be delivered, the postman will leave a note with instructions on how to proceed.
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We process every order as quickly as possible. Unfortunately, it is not possible to combine them afterwards.
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The goods can be returned within 14 days without giving a reason.
You can now easily register your return directly in your customer account – quick and easy! This speeds up the return process and simplifies processing.
Alternatively, the return form can still be requested at info@belowzerowear.com . Please ensure that the form is completely filled out and returned by mail to the specified address along with the goods and the delivery note. Incomplete information may cause delays.
The buyer is responsible for return shipping costs. Returns not due to warranty claims will only be accepted if the items are unworn and returned in their undamaged original packaging. Further information can be found in the return form.
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Click on the profile icon in the shop's menu, or go to the right of withdrawal or a returns page and request a return.
- Log in to your account:
- Enter your email address in the "Email" field and then click "Continue".
- Open the email sent by our shop in your email account and copy the six-digit confirmation code in the email.
- Go back to the online shop and enter the six-digit confirmation code.
2. Click on "Request return" for the order you wish to return.
3. If your order includes more than one item, select the items you wish to return.
4. Select a reason for return and add a note for the shop.
5. Click on "Request return".
If your return request is approved and shipping is required, you will receive an email with shipping instructions. You will receive a refund after the product has been returned. - Log in to your account:
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Drop the package off at the nearest post office.
Return delivery
Log in to your customer account and return the items that don't fit to the following address:
Schöni Fulfillment AG
Ramp 41 / Sport Options AG
New Industrial Street 1
4852 Rothrist
Return instructions:
- Please return the items by mail to the address provided within 14 days.
- Items that are not returned for warranty reasons can only be accepted if they are in new, unworn condition and in their original packaging.
- The buyer must bear the return shipping costs.
- Please note the additional information in our guidelines.
We are happy to answer any questions you may have.
